Business Policies

1. Scheduling

• Appointments can be made via phone, internet or at the office on a first come, first serve basis.
• There is no guarantee for same day appointments.
• The massage therapist reserves the right to refuse a client in accordance with NCBTMB's code of ethics and standards of practice regulations.

2. Client Records

•  All clients will be required to complete a health intake form, sign an informed consent and a cancellation policy, which will remain on file with the massage therapist.
• All records will be kept confidential and can only be released with a written and signed request from the client or with a court order.

3. Cancellations and Missed Appointments

• All clients must cancel at least 24 hours or more in advance of their appointment time to remain in good standing and to receive a full refund if appointment was prepaid.
• Cancellations with less than 2 hours notice will be charged $15.
• Missed appointments will be charged $25. The client may also be required to prepay any future appointments and may no longer participate in any offered discounts or specials for a 6 month period.
• Medical or family emergencies, or weather-related dangerous driving conditions are excluded. Supporting documentation may be required. All cancellations and no-shows will be evaluated on a case-by-case basis.

4. Discounts and Specials

•  Only clients in good standing may participate in discount programs and specials. Clients with late cancellations, no-shows, or outstanding balances may not participate.
•  Discount programs are subject to change and discontinuation.
• Discounts may be combined unless specified otherwise.
• Military Discount is for all armed forces ID card holders, Active Duty and Retired, including Guard and Reservists, their immediate family members and Disabled Veterans (must show proof  of VA disability eligibility). Non-armed forces DoD civilian employees do not qualify for the military discount.

5. Gift Certificates & Packages

• Gift Certificates have no cash value and refunds for gift certificates can only be given to the purchaser, with a receipt, within 30 days of date of purchase.
•  Unused gift certificates are considered abandoned and expired 3 years from date of purchase in accordance with Alaska state regulations.
• All Packages expire 12 months from date of purchase. (Packages are no longer available as of 11/2014)
•  Printable instant gift certificates are treated the same as physical gift certificates.

6. Refunds

• All refunds must be approved by business owner.
• Refunds for unused gift certificates, pre paid services or packages: within 30 days of date of purchase with sales receipt.

7. NSF Fee

• Any charges submitted and returned "NSF - Non sufficient funds" will be charged $25.

All policies, services offered and fees are subject to change.
Last policy update 03/17/2018